Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and identity information: your name, telephone number, email address and company or organisation.
• Enquiry information: the security service you are interested in, site or event requirements, preferred contact details, and anything else you include in your message.
• Recruitment information: information you provide for a careers enquiry or application, such as your CV, employment history, qualifications, licences and eligibility to work.
• Meta and other lead-form information: information you choose to submit through a Facebook, Instagram or other social media lead form, including the contact and enquiry fields displayed on that form.
• Basic technical information: IP address, browser or device type, requested pages, referring page and access date or time that may appear in standard web-server security logs.

Please do not send sensitive personal information that we have not requested.

2. How We Collect Information

We collect information directly from you when you call or email us, use our website enquiry form, apply for work, or submit a lead form connected to one of our advertisements. Our website enquiry form opens your email application; the details are sent only when you choose to send that email.

When you submit a lead form on a Meta service such as Facebook or Instagram, Meta sends us the information you entered. Meta also processes information under its own Privacy Policy (opens in a new tab).

3. How We Use Your Information

We may use personal information to:

• respond to your enquiry and contact you by telephone, email or another method you request;
• understand your security requirements, prepare quotations and arrange services;
• manage client relationships, contracts, service delivery and related administration;
• review careers enquiries and job applications;
• follow up on a Facebook, Instagram or other advertising lead you submitted;
• send promotional communications where you have consented or where otherwise permitted by applicable law;
• protect our website, systems, personnel, clients and business from fraud, misuse or security threats;
• comply with applicable laws, regulatory duties and lawful requests; and
• establish, exercise or defend legal claims.

Where required, we rely on your consent. Depending on the circumstances, we may also process information because it is necessary to take steps at your request before a contract, perform a contract, comply with a legal obligation, or pursue a legitimate business interest that does not override your rights.

4. Marketing Choices

Submitting an enquiry does not automatically subscribe you to unrelated marketing. If you agree to receive marketing, you can withdraw that consent at any time by using an unsubscribe option provided in the message or by emailing info@ravalsecurity.com. We may still send non-promotional messages needed to answer your enquiry or provide contracted services.

5. When We Share Information

We do not sell or rent personal information. We may share it only as reasonably necessary with:

• authorised Raval Security personnel who need it for their work;
• service providers supporting website hosting, email, information technology, recruitment, business administration or advertising campaigns, subject to appropriate confidentiality and data-protection obligations;
• professional advisers such as legal or accounting advisers;
• SIRA, government authorities, regulators, courts or law-enforcement bodies when required or permitted by law; and
• a successor or potential successor in connection with a reorganisation, sale or transfer of our business, subject to appropriate safeguards.

Facebook, Instagram, Google and other third-party platforms process information under their own terms and privacy notices. We are not responsible for their independent privacy practices.

6. Website Technology and Google Maps

We do not currently use advertising pixels or analytics cookies on this website. Our Contact page embeds Google Maps. When that map loads, Google may receive technical information such as your IP address and browser details and may use cookies or similar technology under the Google Privacy Policy (opens in a new tab). Links to third-party websites or services are governed by those parties' policies.

7. International Transfers

Some service providers or social media platforms may process information outside the UAE. Where applicable, we take reasonable steps to use providers and arrangements that protect personal information and to meet legal requirements for cross-border transfers.

8. How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected and to meet legal, accounting or dispute-resolution requirements. Unless a longer period is required or justified:

• general and advertising lead enquiries may be kept for up to 24 months after the last interaction;
• unsuccessful recruitment information may be kept for up to 12 months after the recruitment process; and
• client, contract, invoice and service records may be kept for the period required by applicable law and legitimate business needs.

We securely delete, anonymise or restrict information when it is no longer required.

9. Information Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

10. Your Privacy Rights

Subject to applicable UAE law and any relevant exceptions, you may ask us to:

• confirm whether we process your personal information and provide access to it;
• correct inaccurate or incomplete information;
• delete information or restrict or stop certain processing;
• provide eligible information in a portable format;
• object to certain automated processing decisions; or
• withdraw consent where our processing relies on consent.

To make a request, email info@ravalsecurity.com. Please describe your request and provide enough information for us to verify your identity. Withdrawing consent does not affect processing that was lawful before withdrawal. You may also raise a complaint with the competent UAE data-protection authority where you have the right to do so.

11. Children's Privacy

Our services and lead forms are intended for adults and business representatives. We do not knowingly seek personal information from children through this website or our advertising lead forms. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The effective date at the top shows when it was last updated. Material changes will be posted on this page.